If I am going to share my experiences and help you on your path to ITIL v. 3 certification, I might as well get you up to speed on how I got here.
Let’s lay the foundation – pun intended.
Yes, all ITIL certification journeys start with the Foundation exam. My exposure was a bit serendipitous. I had never heard of ITIL before it was presented to me. No clue what it stood for or what it meant. Do now 🙂
I was a Project Manager Professional instructing courses on PMP exam prep and the multitude of project management and general management course topics out there. Noticeably, a lot of my participants were in the IT field or technical in nature. Few had mentioned this ITIL thing. Then my company had someone who was an ITIL Expert brought in. He wanted to advice and support. He did not want to instructionally design entire courseware and subsequently teach it. That was to be my job.
It was late January, 2009. Version 3 was still relatively new. Did not matter, I did not know version 2. I was busy updating my PMP material to the newly announced 4th edition PMBOK (which coincidentally I am a contributor).
I flew to our corporate offices. He presented some ad hoc powerpoints laying out the ITIL topics and concepts.
Sitting for the ITIL Foundation certification exam does not require any formal training. This was definitely not formal in anyway. My mind was swimming. The management topics were easily digested. Management best practices are fairly universal. That is why the are ‘best’. Slap a different title or purpose on somethings, it still works if done right. The vast IT and ITIL terms where the bitch.
So many terms. So many disconnections (ok that had to do a lot on how it was presented to me). And so much to memorize. Alas, 2 days in a board meeting room and many more hours of reading whatever I could find – which was limited and mainly the reason I put to together this blog, so you don’t have to search everywhere for advice and learning help [note: I plan to post lessons and excerpts from my training and publications].
A few weeks I sat for the exam. Hard exam, in a way. It was because it definitely was not written by English majors. The language and verbiage was horrendous! I took it thru EXIN from a Prometric proctored site. Not sure if it was the Dutch that wrote it or someone technical that never wrote an exam before. Knowing the answers is one thing; not even knowing what the heck they are asking is a different story. Fortunately the Intermediate exams are better written – or maybe because I am going thru APMG instead. It may boil down to better quality control than anything else.
Anyway, I passed on my first attempt. Which was a relief. Did not feel like paying another $165 to try again.
This post was originally posted on my previous blog