My Strategy – Start with Service Strategy

My strategy.  Not necessarily one that is best for others.  Not certain retrospectively if it was the best for me.  But it worked.

Taking on the lifecycle path within the ITIL certification schema, I figured I needed to start somewhere. Staring at 5 choices. No set place required to start. But having to start somewhere, I selected the big picture first – and first on the list. Developing most management experience from the business side of IT, Service Strategy seemed the most logical.

Those in the trenches, I would recommend starting with the Service Operations exam. When I took that exam, it felt like a breeze. Could it have been because I had already completed 2 other certifications by then? Certainly. All the topics revolve around the same thing: IT Service Management. They all relate. The management on one area depends in part to the management of the others. After all, the first chapter of each core publication is practically the same.

Which ever topic you select to tackle first, it will most likely be the most difficult. Getting comfortable with the format and topic is one of the first hurdles. Then you build momentum. By far, the Service Strategy exam is the one that I studied for the most. Thoroughly reading the core publication on top of hours of online instruction took many hours over many weeks. In all, I think I spent 30-40 hours in study prep. But considering by syllabus, ITIL v3 Intermediate Service Strategy classroom based training sessions are 24 hours. Granted, that often includes the exam and breaks. Although, I imagine most attending a class spend near that time to reading and completing any other side work.

Subsequent study prep times were less.

My strategy for starting with Service Strategy paid off. Not only did I pass on the first attempt – I passed with Distinction. That was quite a relief.

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