New Posts Coming Soon

Apologies for not posting on the ITIL Crowd blog for some time. Promise to update more. Been crazy busy, primarily as a Service Knowledge Manager for a large client, in their Change and Release Management (Service Transition) program.
Have been conducting more ITIL training and workshops and often comments for more information or resources arise. Would like to assist more than those in my sessions by sharing and collecting information via this blog.
I am conducting an ITIL Foundation class the weekend of July 23 and 24 in Orange County south of Los Angeles [ http://laITIL.eventbrite.com to join us]. Shall post more prior to that class, as well as some after.
See you around soon!

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