New Posts Coming Soon

Apologies for not posting on the ITIL Crowd blog for some time. Promise to update more. Been crazy busy, primarily as a Service Knowledge Manager for a large client, in their Change and Release Management (Service Transition) program.
Have been conducting more ITIL training and workshops and often comments for more information or resources arise. Would like to assist more than those in my sessions by sharing and collecting information via this blog.
I am conducting an ITIL Foundation class the weekend of July 23 and 24 in Orange County south of Los Angeles [ http://laITIL.eventbrite.com to join us]. Shall post more prior to that class, as well as some after.
See you around soon!

Getting APMG Accreditation for ITIL V3 Foundations Course

After many months of development, testing, designing, editing, and more editing, my ITIL v3 Foundations course is nearing accreditation!  For those seeking out an ITIL course, I am seeing the value of attending one that holds the official stamp-of-approval.

With ITIL certification exam courses, there are actually a few accreditation organizations out there.  Project Management Professional (PMP) is controlled exclusively by the Project Management Institute (PMI).  They own the certification.  They control the accreditation – which the lucky HUNDREDS have paid to get (called Registered Education Provider (REP)).  They control the exam and publications.

ITIL is a little different.  For better or worse – that is your decision.

ITIL as a brand name is owned and monitored by the Office of Government Commerce (OGC) in the UK.  The exams and certification paperwork is created and handled by various organizations worldwide.  There is EXIN, CSME, and APMG to name a few.  (Full List Here)

On the good side, it provides competition; unlike PMI’s monopoly.  (Even though PMI is listed as “non-profit” they are surely making a killing.  $555 exam fee is only the start of people pay to be associated with them)

On the bad side, it provides some ambiguity and non-consistent standards.

In my quest to get accreditation and proper recognition, I have investigated the various accreditation organizations.  And I must say that APMG-US is the better choice.  Unfortunately for me, they are most expensive.  Alas, you get what you pay for.

APMG-US has been wonderful to work with.  They have guided us thru the process.  Been very responsive to our inquires and needs.  And most importantly, are making certain that the material is the best representation.  Having evaluated some of the ITIL Foundation programs out there, I had the impression that it only took some of them to copy the books onto presentation slides and call it good.  Glad APMG is being a little more thorough.  I have gone to great lengths to make certain my materials were not boring slides “telling” the learner what they are to know.  But to make it more dynamic, yet concrete; simple, yet complete.

The material should be thru complete review and approval within a month.  At that point I will be able to offer my coursework officially to all that wish to take on the IT Service Management certification schema known as ITIL v3!

Conducting a class in DC next week

Balancing ITIL study prep for my ITIL Expert exam, securing jobs, and preparing to instruct PMP and ITIL classes next week, it has been a busy week. I do promise to publish more.  Especially on my attempts on the ITIL Expert exam (Managing Across the Lifecycle).

If you are in the DC area the week of April 5 and are interested in either a Project Management Professional (PMP) certification exam prep class or an ITIL Foundations prep class, send me an email: neal@theitilcrowd.com

Otherwise, look for another post soon.  Cheers!

Moving over…

Deciding to switch over to a “titled” blog, instead of one named after myself, I have rebranded my blog with the name, “The ITIL Crowd”.  This is in homage to one of my favorite UK comedies, “The IT Crowd”.

Obviously, I plan to continue to announce and describe the experiences and trials in my ITIL certification attainment, as well as lessons to share.

More to come shortly.

Starting with the Foundations

If I am going to share my experiences and help you on your path to ITIL v. 3 certification, I might as well get you up to speed on how I got here.

Let’s lay the foundation – pun intended.

Yes, all ITIL certification journeys start with the Foundation exam.  My exposure was a bit serendipitous.  I had never heard of ITIL before it was presented to me.  No clue what it stood for or what it meant.  Do now 🙂

I was a Project Manager Professional instructing courses on PMP exam prep and the multitude of project management and general management course topics out there.  Noticeably, a lot of my participants were in the IT field or technical in nature.  Few had mentioned this ITIL thing.  Then my company had someone who was an ITIL Expert brought in.  He wanted to advice and support.  He did not want to instructionally design entire courseware and subsequently teach it.  That was to be my job.

It was late January, 2009.  Version 3 was still relatively new.  Did not matter, I did not know version 2.  I was busy updating my PMP material to the newly announced 4th edition PMBOK (which coincidentally I am a contributor).

I flew to our corporate offices. He presented some ad hoc powerpoints laying out the ITIL topics and concepts.

Sitting for the ITIL Foundation certification exam does not require any formal training.  This was definitely not formal in anyway.  My mind was swimming.  The management topics were easily digested.  Management best practices are fairly universal.  That is why the are ‘best’.  Slap a different title or purpose on somethings, it still works if done right.  The vast IT and ITIL terms where the bitch.

So many terms.  So many disconnections (ok that had to do a lot on how it was presented to me).  And so much to memorize.  Alas, 2 days in a board meeting room and many more hours of reading whatever I could find – which was limited and mainly the reason I put to together this blog, so you don’t have to search everywhere for advice and learning help [note: I plan to post lessons and excerpts from my training and publications].

A few weeks I sat for the exam.  Hard exam, in a way.  It was because it definitely was not written by English majors. The language and verbiage was horrendous!  I took it thru EXIN from a Prometric proctored site.  Not sure if it was the Dutch that wrote it or someone technical that never wrote an exam before.  Knowing the answers is one thing; not even knowing what the heck they are asking is a different story.  Fortunately the Intermediate exams are better written – or maybe because I am going thru APMG instead.  It may boil down to better quality control than anything else.

Anyway, I passed on my first attempt.  Which was a relief.  Did not feel like paying another $165 to try again.

This post was originally posted on my previous blog