When Taking an ITIL Intermediate Exam – get it down to 2

There are only 4 choices on your Intermediate exam. You know that one is the distractor. Find it first and eliminate it! Search for the one that does not belong. Either because it contains an error or sticks out from the others.

There is often a pattern with the four answer choices. Two answers – or possibly 3- typically have common threads. Material may be identical, with point here or there being different. When the question was authored, the correct answer may have a few of the points or words altered – turning it into the “mostly correct” answer. Consequently, if you notice that 2 or 3 answers have the same core response and one that goes on a whole new path, the one on the off path is most likely the distractor.

Doing this first step at least guarantees you a point. Scoring any distractors – worth 0 points – hurts your score hard. Getting rid of the answer that does not belong cleared out from the start makes it a “best out of three” chance. From here, you can start weeding thru the points that are good and picking the best of what remains.