Apologies for not posting on the ITIL Crowd blog for some time. Promise to update more. Been crazy busy, primarily as a Service Knowledge Manager for a large client, in their Change and Release Management (Service Transition) program.
Have been conducting more ITIL training and workshops and often comments for more information or resources arise. Would like to assist more than those in my sessions by sharing and collecting information via this blog.
I am conducting an ITIL Foundation class the weekend of July 23 and 24 in Orange County south of Los Angeles [ http://laITIL.eventbrite.com to join us]. Shall post more prior to that class, as well as some after.
See you around soon!
The ground level of the ITIL v3 certification schema is the Foundation. Using the construction metaphor, it lays the base for everything else to build upon. It has to cover the bottom of everything that is to be built upon it. ITIL v3 Foundation is about breadth, not depth.
Ergo, obtaining ITIL v3 Foundation certification is all about knowing a little about a lot.
ITIL (IT Service Management) is a broad concept with far reaching implications. Trying to master all its points and nuisances is difficult and ever expanding. Not a weekend’s task. Like any good management principle, there are always new things to learn, new ways to interpret, different ways to implement to differing situations, and of course, learning by doing.
Foundations is not expecting, nor should it, full and complete comprehension. A holder of ITIL V3 Foundation certification should not be expected to implement, consult, or direct ITIL initiatives. This holder does have an appreciation of the concepts and comprehends the same lexicon all ITIL users speak – regardless of location in the world. To accomplish this level of understanding, an ITIL V3 Foundations seeker must gain enough knowledge of the universal terms and enough conceptualization of the basics principles, purposes, and processes of ITIL. Something I feel can be accomplished in a weekend.
Heavy concentration on memorization and associations, with more holistic view of the interconnectedness of the ITIL processes and functions is suitable to claim the Foundations certificate. A person with this level of knowledge and comprehension can contribute in an excellent support and operational perspective of ITIL – whether one process or a full out rollout.
The ITIL Crowd is offering a weekend preparation course for ITIL Foundations is the Los Angeles area. We want to help more people the opportunity to learn the ways of ITIL and how it is useful in an IT Service organization. We do not offer the exam. But we can show you what you need to know. Registration and more info at: http://itilla.eventbrite.com/
See you for a weekend?