New Posts Coming Soon

Apologies for not posting on the ITIL Crowd blog for some time. Promise to update more. Been crazy busy, primarily as a Service Knowledge Manager for a large client, in their Change and Release Management (Service Transition) program.
Have been conducting more ITIL training and workshops and often comments for more information or resources arise. Would like to assist more than those in my sessions by sharing and collecting information via this blog.
I am conducting an ITIL Foundation class the weekend of July 23 and 24 in Orange County south of Los Angeles [ http://laITIL.eventbrite.com to join us]. Shall post more prior to that class, as well as some after.
See you around soon!

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Conducting a class in DC next week

Balancing ITIL study prep for my ITIL Expert exam, securing jobs, and preparing to instruct PMP and ITIL classes next week, it has been a busy week. I do promise to publish more.  Especially on my attempts on the ITIL Expert exam (Managing Across the Lifecycle).

If you are in the DC area the week of April 5 and are interested in either a Project Management Professional (PMP) certification exam prep class or an ITIL Foundations prep class, send me an email: neal@theitilcrowd.com

Otherwise, look for another post soon.  Cheers!

ITIL Crowd also Heading to California

The ITIL Crowd has scheduled two classes in California this summer.  Join the ITIL Crowd for a limited engagement in the LA area at the end of June and San Jose in August.

As extra incentive, the classes are not the normal price of $1,200, but only $529 for the 2 day ITIL® v. 3 Foundation certification exam prep course.  You can register at http://ITILla.eventbrite.com

More information about 5 Day Project Management Professional (PMP) courses coming soon.

NOTE: This LA ITIL class has been moved to Santa Ana, California for the weekend of July 10 thru 11. As a bonus, the price has been reduced further to $429 for advanced purchase only. If you wait too long to register, then the price returns to the regular $799 course fee.
Here is the link: Attend This Event

ITIL Foundation Classroom Course in Seattle Area this April

The ITIL Crowd is offering an exclusive certification preparation class for those planning to sit for the ITIL® v. 3 Foundation certification exam.  This one time (currently) course will take place in Issaquah, Washington – a east side suburb of Seattle and Bellevue/Redmond.

The course details and registration is posted at http://itilseattle.eventbrite.com.  The 2 day class is being offered at super-generous $499.  If you don’t pass, you can have all your money back.  So, if you are in the Seattle area, what do you have to lose?  Join the ITIL Crowd!

Register for ITIL v3 Foundations 2 Day Classroom Training in Issaquah, WA  on Eventbrite

The course is currently in the accreditation process.

Writing an ITIL Foundation Book

After writing for this blog and my many course documents/study guides, I have decided to also write a stand alone book for those wishing to learn the foundations of ITIL v3.

It is currently titled, ITIL® V3 Foundations in Plain (American) English. Being American and most of the ITIL documentation and study guides in British English or Dutch, I decided there needs to be a colloquial American take on the topic.

Using a conversational approach and my hand drawn illustrations,

ITIL Crowd customer
Sample illustration from upcoming book
I aim to bring a light, entertaining presentation of the complex – and often boring and abstract – ITIL v3 information.

Years developing course materials and comprehensive learning environments for project management, risk management, conflict resolution, quality management, emotional intelligence, project leadership, organizational theory, general how-to, and general management theory, beyond IT service management topics, I have found this formula to work well. Studying research on effective learning strategies and cognitive science as part of my Doctorate program, there is plenty to support the concept of presenting data in comfortable, conversational format. With graphics and supporting material coupled closely to the written text, reinforcing the concepts, the learner is absorbing the complex material in many formats – making retention easier and more lasting. I hope my efforts benefit many who desire to either take on the ITIL® v. 3 Foundation certification exam or simple familiarize themselves with the ITIL framework, purpose, and the processes involved.

Writing a book takes much longer than one thinks. Especially when producing one’s own illustrations and supporting material (not to much contributing to my other projects). With luck, this book project will be completed and published within the next few months. I will see how long I can work for free – I mean “invest” – my time on this endeavor over other projects.

I am in need of reviewers. If you are interested in reviewing rough drafts or advanced copies, please contact me or comment on this blog. Former participants in my PMP and ITIL training classes are accustomed to my style and published study guides. I may have to give a shout out to all of you!

I’ll keep you posted on my progress.

The Strategy for Getting Ready for Strategy

One month ago, I started my trek into the world of ITIL Intermediate exams. First up: Service Strategy, a.k.a. SS.

Being a month elapsed, I may not recall every detail. But I hope to share with you some insight to this and the other exams.

January 13. Sunny skies in Seattle. Stars aligned? Best day to take my first exam? You bet!

Now many of you may purchase a packaged deal – requisite training and proctored exam bundled in. I choose a different path. A cheaper path. Many classroom based trainings are upwards of $2000 to $3000. Each! And with 5 to do, that is costly. I found it easier to purchase online training, get the core publications, and purchase the exams individually from APMG.

My cost breakdown:
Online course: $550
ITIL books: $80 (online only- 1 yr subscription) for all 5; about $16 each
APMG exam: $400
Being certified: Priceless – haha just kidding

Total: $966
That is a cheaper path than sitting in a class. Especially since most prep classes are not in the Seattle area. Requiring travel costs, hotel, food, and other expenditures.

Although, there is a lot to be said about being in a class. Being fully immersed in the session. Immediate feedback and clarification. Discussion with like-minded colleagues. And most importantly – blocks on distractions. If the class is being held on-site at your workplace, that advantage is typically wiped away. Unless you have a very disciplined workplace that respects your training time.

When taking online sessions, there is only you to decide the start/end times. Only your inner voice telling you to pay attention and ignore the call of the fridge, email, or TV. Ergo, online courses are not for everyone. You must be disciplined. You must schedule blocks of time as if you were IN-CLASS. Your email must remind people that you are in training and that their little needs are of no concerns to you – for the next few hours at least. It is too easy to procrastinate or get distracted online. You must treat it like an in person class. Even if it is a class of one.

Working from home, diving into an online class was easier for me. I have an environment that supported “lock-down” study sessions.

In the end, I saved approximately $1,000 (give or take; probably more give). And remember, this is just the 1st of 5!

Next post: About the actual exam that sunny morning in January.