Another sunny morning. Another ITIL Intermediate exam. This time – ITIL v3 Intermediate Service Design.
I mentioned in a earlier post that I was attempting the CSI first. The last time I took the CSI exam, there was an error. The accreditation organization was evaluating the prospect of giving me an adjustment – which would have changed my score to passing. Alas, that was not accepted.
In the meantime though, I thought it best to study and prepare for the only other exam waiting in my Lifecycle path at the Intermediate level: SD.
I was holding Service Design for last because I assumed it would be the most difficult. I assumed wrong. My more extensive background in management – most importantly project management – made this exam little more straight forward. At least more than the ST or CSI exams were.
This exam I finished in about an hour. One of the faster times in my experience. Only had one question that I battered back and forth for considerable time. In the end, I still could not come up with a favorite. Since I cannot pick two, I finally flipped a coin and went with it.
The moment you declare the exam over, it is a scary moment. Actually, it’s the seconds before. When you still are technically active and knowing that as soon as you hit that button your fate lies in the hand of the scoring process. And that result comes instantly. My suggestion, is to go thru each questions one more time. Make certain every question has been answered and everything looks in order. Not necessarily changing answers. But the satisfaction that I reviewed things one last time. I think it is more of cognitive closure than anything else.
My results from this morning’s ITIL v3 Intermediate Service Design certification exam was: PASSING – with distinction! Thus far, all my Intermediate exams have been Passing with distinction, save for that crummy CSI exam. I have a rematch with CSI scheduled for tomorrow.
The breakdown of my SD exam was: 85%
6 – Most correct answers
1 – Partially correct answer
1 – Least correct answer
0 – Distractors
Total points = 34
The smell of exams come again in the morning!