Writing an ITIL Foundation Book

After writing for this blog and my many course documents/study guides, I have decided to also write a stand alone book for those wishing to learn the foundations of ITIL v3.

It is currently titled, ITIL® V3 Foundations in Plain (American) English. Being American and most of the ITIL documentation and study guides in British English or Dutch, I decided there needs to be a colloquial American take on the topic.

Using a conversational approach and my hand drawn illustrations,

ITIL Crowd customer
Sample illustration from upcoming book
I aim to bring a light, entertaining presentation of the complex – and often boring and abstract – ITIL v3 information.

Years developing course materials and comprehensive learning environments for project management, risk management, conflict resolution, quality management, emotional intelligence, project leadership, organizational theory, general how-to, and general management theory, beyond IT service management topics, I have found this formula to work well. Studying research on effective learning strategies and cognitive science as part of my Doctorate program, there is plenty to support the concept of presenting data in comfortable, conversational format. With graphics and supporting material coupled closely to the written text, reinforcing the concepts, the learner is absorbing the complex material in many formats – making retention easier and more lasting. I hope my efforts benefit many who desire to either take on the ITIL® v. 3 Foundation certification exam or simple familiarize themselves with the ITIL framework, purpose, and the processes involved.

Writing a book takes much longer than one thinks. Especially when producing one’s own illustrations and supporting material (not to much contributing to my other projects). With luck, this book project will be completed and published within the next few months. I will see how long I can work for free – I mean “invest” – my time on this endeavor over other projects.

I am in need of reviewers. If you are interested in reviewing rough drafts or advanced copies, please contact me or comment on this blog. Former participants in my PMP and ITIL training classes are accustomed to my style and published study guides. I may have to give a shout out to all of you!

I’ll keep you posted on my progress.

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Moving over…

Deciding to switch over to a “titled” blog, instead of one named after myself, I have rebranded my blog with the name, “The ITIL Crowd”.  This is in homage to one of my favorite UK comedies, “The IT Crowd”.

Obviously, I plan to continue to announce and describe the experiences and trials in my ITIL certification attainment, as well as lessons to share.

More to come shortly.